<![CDATA[Knowledgebase]]> http://support.nirvana-shop.com/kb/ Tue, 19 Aug 2008 22:27:38 +0000 Zend_Feed http://blogs.law.harvard.edu/tech/rss <![CDATA[Do you ship to your my country?]]> http://support.nirvana-shop.com/kb/article/23 b05c023ed7eeb208aea022c45ad3e03d Maybe, maybe not.
Please note: Due to the legislation concerning the legality of this collection being inconsistent and contradictory from region to region, we are on the side of caution. Rules do change, so please contact us if you believe that we are in error and provide us with supporting information.
Nirvana advises all potential customers to check their national laws and bylaws before placing an order.
Nirvana does not want to induce anyone to act in conflict with the law and cannot be held responsible for those who do.]]> Tue, 30 Oct 2007 13:14:46 +0000 <![CDATA[How will my package look like?]]> http://support.nirvana-shop.com/kb/article/3 eec5f62b99740b35eab841d84ded4c13 For security reasons we can not tell you exactlywhat you will receive,
however it will be a discrete package, and the contents will be well hiddne. It will fit in any mailbox, and you don't need to sign for it, unless you have chosen the option 'registered stealth'.]]> Tue, 30 Oct 2007 12:09:16 +0000 <![CDATA[How do I germinate my seeds? What's the best way?]]> http://support.nirvana-shop.com/kb/article/4 371c0188b3a874baf410f1d65fbd8ab6 The best germination technique is placing the seeds on moist paper towels on a plate, put another layer of moist paper towels on top of them. And cover it all up with another plate upsidedown. Remove the upper plate every 12 hours, and lift up the top paper towels, so you will see how they are gowing, and for letting oxygen in (you won't want those seeds to rot). Make sure you handle the little white roots with care.]]> Tue, 30 Oct 2007 12:10:54 +0000 <![CDATA[Where are my seeds?]]> http://support.nirvana-shop.com/kb/article/25 043c71c71dd990e2eacb18791750495f The shipping of our cannabis seeds takes about 2-3 weeks, normally it's within 2 weeks, but sometimes there can be a delay, and it can take longer. The order is considered shipped when it is listed as: 'shipping to final destination' .]]> Tue, 30 Oct 2007 13:16:13 +0000 <![CDATA[About our shipping policy.]]> http://support.nirvana-shop.com/kb/article/26 9dc19ff0da0c973e10ba67be035e801d We always ship all seed orders through the regular mail, stealth and discrete.
There is nothing about cannabis or nirvana on the package!]]> Tue, 30 Oct 2007 13:16:42 +0000 <![CDATA[ What kind of shipping options do you offer?]]> http://support.nirvana-shop.com/kb/article/22 3291f887a2cde04531591e5aef0b0cbd We have different shipment methods to offer you:
Seeds:
  • Stealth (additional costs of € 5,00)
    Stealth package Shipped with Priority mail
  • Stealth Registered (additional costs of € 9,00)
    Registered Stealth package Shipped with Priority mail

Merchandise:
  • Worldpack Basic The price of shipping will be calculated during the checkout procedure (+ € 3,00 handeling fee).
    Regular parcel shipped with TPG.
  • Worldpack Priority The price of shipping will be calculated during the checkout procedure (+ € 3,00 handeling fee).
    Regular parcel shipped Priority with TPG.
]]> Tue, 30 Oct 2007 13:13:44 +0000 <![CDATA[Are your Feminized seeds 100% female?]]> http://support.nirvana-shop.com/kb/article/1 19b7ab213569afb0165935debdaa4288 Yes!!
Our Feminized seeds are guaranteed 100% female, and each of the 10 seeds should produce a healthy female plant. No need to worry anymore about cutting males!]]> Tue, 30 Oct 2007 12:07:50 +0000 <![CDATA[ What will show up on my credit card statement?]]> http://support.nirvana-shop.com/kb/article/18 0b7663539e99153d92aa4f11f03c4cf4 The billing information on your credit card statement will show up as either "Teletik", "ThisIpod".
]]> Tue, 30 Oct 2007 15:13:42 +0000 <![CDATA[How can I check on my orders? Will I be able to track the package?]]> http://support.nirvana-shop.com/kb/article/9 83277e1c7eb9bcda5bd61ede05712ace Once we ship your order, you will receive an e-mail confirming that your order has been shipped.

You may track your order simply by logging in with your account and go to your order history.]]> Tue, 30 Oct 2007 12:56:41 +0000 <![CDATA[ What is the fastest method of payment?]]> http://support.nirvana-shop.com/kb/article/17 7f583410c6ffa0c57fdbabeb288a13e9 Online credit card payment is the fastest because payment is instant and can be performed from your computer.
Another fast service would be depositing money directly into our bank account.
This utilises SWIFT transfer between banks and takes about 5-7 workdays.]]> Tue, 30 Oct 2007 13:05:26 +0000 <![CDATA[How do I know you won't keep my money and never send any seeds?]]> http://support.nirvana-shop.com/kb/article/8 b2db061c5a7f71499998975643e328e7 If we did not send goods, the news would spread quickly and we would end up without a business, which after all the hard work we've put into it, would be ridiculous. Also, one of the main reasons that we put our business on the web is to provide good quality products as well as honest and efficient service that our customers deserve.
We've heard of too many sites that either never send seeds or send inferior quality ones.]]> Tue, 30 Oct 2007 12:55:47 +0000 <![CDATA[Do you refund (give back) my money?]]> http://support.nirvana-shop.com/kb/article/21 19cf5f54150b2a472390f244b075ded6 The only case in which we will refund you your cash, is if your order has not yet been shipped.
You are responsible for the delivery of your order, if it doesn't arrive, we will not refund you your money.]]> Tue, 30 Oct 2007 13:12:28 +0000 <![CDATA[ How will I know that you've received my order?]]> http://support.nirvana-shop.com/kb/article/11 a9dbb53399e2b107438492dafeed8821 We send a confirmation e-mail with the items you have ordered to you as soon as we receive your order.]]> Tue, 30 Oct 2007 12:58:32 +0000 <![CDATA[What is the status of my order, where can i check it, and what do the statuses mean?]]> http://support.nirvana-shop.com/kb/article/13 c386fd7ca7a38530def8bb09e9fb8f50

You can check your order processing history also online at My Account -> Order History for your actual status.

The following statuses are possible:

  • (step 1 from 7) Waiting for Payment - We are waiting for payment such as Western Union, Bank Transfer or your enveloppe with Cash.
  • (step 1 from 7) Creditcard Processing - Your creditcard transaction will be processed at the creditcard payment provider
  • (step 2 from 7) Creditcard Approval - Your creditcard transaction will be checked through our internal anti-fraud system.
  • (step 3 from 7) Creditcard Verification - Your transaction needs some extra anti-fraud attention and will be checked manually.
  • (step 4 from 7) Paid - We received your payment and will start processing your order.
  • (step 5 from 7) Assembling Order - At this moment we are preparing your order! (counting and packaging).
  • (step 6 from 7) Shipping to depot - Your order will be shipped today to our depot for further distributing.
  • (step 6 from 7) Shipping to final Destination - Your order will be shipped today from our depot to the final shipping address.

Additional statuses:

  • Creditcard Refused
    • - transaction was not completed by the Payment Service Provider , this could be due to many reasons, you will notified about it by email from the Payment Provider itself.
  • Canceled by Customer
    • - You canceled your order yourself or on request.
  • Deleted by Nirvana
    • - Somehow you where not nice enough to us, so we desided to delete you order ;-)
  • Suspicious
    • - Your creditcard transaction did not passed our anti-fraud system succesfully, we will contact you personally.
]]> Tue, 30 Oct 2007 13:00:06 +0000 <![CDATA[How many seeds are in a package of Nirvana seeds.]]> http://support.nirvana-shop.com/kb/article/5 c13d1bd70d27a48c97abb6b368dd8a4e All regular Nirvana seed packages always contain 10 seeds per package!.
This is for every strain in our selection.

Sometimes we have a special offer for 5 feminized seeds. But this will be very clear in the products description!
]]> Tue, 30 Oct 2007 12:12:39 +0000 <![CDATA[Do your seeds grow? Are your seeds viable?]]> http://support.nirvana-shop.com/kb/article/6 3c619a644734590f397b1f0554a06b37 If taken to a country where it is legal to germinate cannabis seeds, yes, they will germinate and grow.

All our seeds come directly from the Nirvana seed bank breeders and are of the highest possible quality.

All seeds are sold as souvenirs.

We do not condone any illegal use of our products.]]> Tue, 30 Oct 2007 12:13:40 +0000 <![CDATA[Do you accept PayPal?]]> http://support.nirvana-shop.com/kb/article/20 a0e1abfd71884af0dd5798730289fb56 Unfortunatly, since we've had bad experiencs with PayPal in the past, we were forced to discontinue offering this payment service.
Payment by creditcard (Visa or MasterCard) is still possible, and also very fast and secure. ]]> Tue, 30 Oct 2007 13:08:36 +0000 <![CDATA[How will my order be shipped?]]> http://support.nirvana-shop.com/kb/article/24 0d49197185e5a25d273e50c6a439e574 You can order seeds and merchandise. However, seeds will be shipped seperately from all other products.

Seed orders will always be shipped stealth and discrete with no indications of te contents on or in the package. make sure you open every mail you get carefully, the seeds will be well hidden!]]> Tue, 30 Oct 2007 13:15:35 +0000 <![CDATA[When will my order be shipped?]]> http://support.nirvana-shop.com/kb/article/14 78cbfeb04e7380506d3043af73981c4c Your order qill be shipped out when we received your payment.
We ship twice a week on Tuesday's and Friday's.]]> Tue, 30 Oct 2007 13:00:40 +0000 <![CDATA[Information about discounts.]]> http://support.nirvana-shop.com/kb/article/2 e34352ed5a2ebf2dc9360e8a55bcfe5f We handle the following quantity discounts:
  • For 5+ items, you will receive a quantity discount of 5%
  • For 10+ items you will receive a quantity discount of 10%

In special cases (even bigger quantities) you can contact us for a quote.]]> Tue, 30 Oct 2007 12:08:37 +0000 <![CDATA[How to make use of the 'send cash' payment methods]]> http://support.nirvana-shop.com/kb/article/19 5aa267afad0a6c4b8a87ba23c1b4f5dd If you descide to make your payment by sending us cash through the mail there are some things you might want to take into consideration:
  • We accept any currency
  • Make sure you hide the cash carefully, so it doesn't get stolen by postal workers!
  • Always remember to include your ordernumber, or the name you used to order with, with the payment..we get many orders each day, and we can't match the payment with your order if you forget that.
  • We do not accept postal money orders, MoneyGram payments or cheque's.
]]> Tue, 30 Oct 2007 13:07:29 +0000 <![CDATA[How do you recommend storing Cannabis seeds?]]> http://support.nirvana-shop.com/kb/article/7 1a46e0f087239180ce2c3a23897e6e69 To prevent the accidental germination of seeds, store in waterproof, lightproof container.
A quality coin deposit box is recommended and this also has a lock to protect your valuable collection. If you need to store your seeds for an extended period of time, place them in a moisture proof container and place that container inside another moisture proof container so that they are double sealed. Store the container at -10C/14F or cooler temperatures.]]> Tue, 30 Oct 2007 12:42:18 +0000 <![CDATA[ What kind of payment methods do we accept?]]> http://support.nirvana-shop.com/kb/article/16 fd397ad67bc3351a4111fb6ef12b7957

You can pay using the following methods:

  • Creditcard payments, through Secure Payment Gateway (SSL)
    We accept Visa and Mastercards only
  • Send Cash
    Send your cash to the following address:
    Nirvana Shop
    Postbus 229 1500 EE Zaandam
    The Netherlands
    Please don't forget to include your Nirvana ORDER number!
  • Bank Transfer
    Transfer the amount to the following bank number:
    Accountnumber:
    POSTBANK: 1713527
    NIRVANA-SHOP
    IBAN: NL92PSTB0001713527
    SWIFT-code: PSTBN L21
    Please don't forget to include your Nirvana ORDER number!
]]> Tue, 30 Oct 2007 13:04:25 +0000 <![CDATA[Why is the status of my order still 'Waiting for payment' when i allready made a bank transfer?]]> http://support.nirvana-shop.com/kb/article/15 15df306998f210b6b9caf4235be68cad International bank transfers normally take around 5-7 days to process.

If you included the ordernumber or the same name as you made the order with, the payment will be processed by us in due time. If this is not the case, you will need to provide us with sufficient information so we are able to locate your payment.

Please ALWAYS try to include your ordernumber with your payment for fast processing.]]> Tue, 30 Oct 2007 13:01:36 +0000 <![CDATA[ What happens when I create an account?]]> http://support.nirvana-shop.com/kb/article/12 5c37efa9d732afe9d2eb18d2a4b2419b When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again.

Of course your information is kept on our secure server and will never be given out to any other party.
]]> Tue, 30 Oct 2007 12:59:20 +0000