<![CDATA[Knowledgebase]]> http://support.nirvana-shop.com/kb/ Thu, 20 Nov 2008 09:43:40 +0000 Zend_Feed http://blogs.law.harvard.edu/tech/rss <![CDATA[Why is the status of my order still 'Waiting for payment' when i allready made a bank transfer?]]> http://support.nirvana-shop.com/kb/article/15 15df306998f210b6b9caf4235be68cad International bank transfers normally take around 5-7 days to process.

If you included the ordernumber or the same name as you made the order with, the payment will be processed by us in due time. If this is not the case, you will need to provide us with sufficient information so we are able to locate your payment.

Please ALWAYS try to include your ordernumber with your payment for fast processing.]]> Tue, 30 Oct 2007 13:01:36 +0000 <![CDATA[What is the status of my order, where can i check it, and what do the statuses mean?]]> http://support.nirvana-shop.com/kb/article/13 c386fd7ca7a38530def8bb09e9fb8f50

You can check your order processing history also online at My Account -> Order History for your actual status.

The following statuses are possible:

  • (step 1 from 7) Waiting for Payment - We are waiting for payment such as Western Union, Bank Transfer or your enveloppe with Cash.
  • (step 1 from 7) Creditcard Processing - Your creditcard transaction will be processed at the creditcard payment provider
  • (step 2 from 7) Creditcard Approval - Your creditcard transaction will be checked through our internal anti-fraud system.
  • (step 3 from 7) Creditcard Verification - Your transaction needs some extra anti-fraud attention and will be checked manually.
  • (step 4 from 7) Paid - We received your payment and will start processing your order.
  • (step 5 from 7) Assembling Order - At this moment we are preparing your order! (counting and packaging).
  • (step 6 from 7) Shipping to depot - Your order will be shipped today to our depot for further distributing.
  • (step 6 from 7) Shipping to final Destination - Your order will be shipped today from our depot to the final shipping address.

Additional statuses:

  • Creditcard Refused
    • - transaction was not completed by the Payment Service Provider , this could be due to many reasons, you will notified about it by email from the Payment Provider itself.
  • Canceled by Customer
    • - You canceled your order yourself or on request.
  • Deleted by Nirvana
    • - Somehow you where not nice enough to us, so we desided to delete you order ;-)
  • Suspicious
    • - Your creditcard transaction did not passed our anti-fraud system succesfully, we will contact you personally.
]]> Tue, 30 Oct 2007 13:00:06 +0000